TinBot is a set of memory collectible figures and is not a TOY. NOT for children under 14 years old
Official TinBot™ Website ©2019

FAQ

Do you sell to the public?
Yes. You can order online or check out the retailers where are selling our products. (Here or link to wholesaler page)

Do you sell to the trade?
Yes. Wholesalers or distributors are welcome. (email)

Ordering & Shipping

Where is my order?
We would send you an order confirmation email shortly after you checkout. You will receive a second email once your goods are sent, you will be able to click and track your delivery from this email. You can also use your order reference to track your order here (Link)

Do you ship outside of Hong Kong?
Yes. We ship all over the world.
If your country is not mentioned at the checkout page, please let us know.

How much is the delivery?
Hong Kong delivery is FREE for online orders. International shipping costs are shown after you select your delivery country on the checkout page. You will see the shipping charge update as you add more items so you can see exactly how much you are spending. Shipping charges are calculated depending on the items in your cart.

How do you ship?
Most of our orders are shipping with UPS. Sometimes, we may use another courier service (Speed Post by Hong Kong Post Office) depending on the size of the shipment. Most Hong Kong orders are delivered in 3 days. International shipping times vary from country to country, but normally less than 10 days.

What if the item is out of stock?
We are doing our best to process and dispatch goods usually within 3 business days. If any item you have chosen is unavailable or waiting to be re-stocked, we shall contact you via e-mail or phone.

Do I need to pay any other duties or taxes when the goods arrive?
You may be liable to import duty or taxes for your country. Please check first, this is out of our control.

Based on our experience, duties & taxes vary from country to country, and one item to the next, usually between 1-10% of the order value. Most shipments will incur no charges at all! We cannot provide the value of duties & taxes before an order has shipped, since the value is determined by your country’s customs. Import duties & taxes are the responsibility of the receiver and should be paid to UPS who will contact you directly if there is anything to pay. Payment of duties & taxes must be made prior to, or on receipt of goods. Delayed response may incur further charges, so immediate reply is important!

Privacy & Security

What is your payment method?
All billing information is processed by Paypal, which is considered as the safest way to pay on the online shopping from Worldwide. The advantage of using PayPal, as a customer, is that the merchant never gets to see any of your financial information.

PayPal is secured by multiple industrial security technologies including solutions from VeriSign.
We promised not to share our customers’ details with any third party.

Is your webpage secured?

We will never share your personal and private information without notice, and any personal information collected by us is only used to properly process and deliver your order. We occasionally send out newsletters to our customers who have subscribed to our web or blog. Of course, you can unsubscribe by contacting us at any time.