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terms & conditions

Delivery

Free HK delivery 3-5 days for orders over HKD 500

Rest of the World delivery 10-14 days (depends on the selected shipping method) (UPS, Hong Kong Post Office) (VISA & PAYPAL)

Delivery charges are quoted separately with the product price. The cost of carriage shall be paid by the Customer. The delivery cost is determined by destination and weight of Goods, including any outer packaging as shall reasonably be required to ensure that no damage occurs during transit. TRENDEX INTERNATIONAL HK reserves the right to select the transport company used and will endeavor to consistently seek the best possible price for the Customer insofar as this does not affect quality of service. The Customer may use their own shipper and in this instance are responsible for all charges involved in collecting Goods from TRENDEX INTERNATIONAL HK premises.

Orders tracking & processing

Delivery options as UPS or Hong Kong Speed Post delivery services would be provided for choosing during check out. Please choose the following link to track your package according to your selected delivery services.

UPS
Hong Kong Air Post
We are doing our best to process and dispatch goods usually within 3 business days. If any item you have chosen is unavailable or waiting to be re-stocked, we shall contact you via e-mail or phone.

Custom, duties & taxes

Customs policies vary widely from country to country, you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Orders may be subjected to import taxes, customs duties and fees by some cities or countries. The recipient of a shipment may be subject to such import taxes and customs duties, which are levied once a shipment reaches your country. Additional charges for customs clearance must be responsible by the recipient since we have no control over these charges and cannot predict what they may be.

You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from us, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

We send products from Hong Kong, there is no sales tax or duties imposed by the Hong Kong China government and we are not responsible for products being confiscated by Customs in destination countries.

Returns & Exchange

For some reasons, if you are not entirely happy with your online purchase, you may return to us within 10 days of receipt for an exchange or refund since we are committed with your satisfaction. All returned purchases must be unused in their original packaging upon the copy of the receipt for the purposes of inspection and the refunds would be made within 14 days (excluding the delivery charges).

Procedures would be listed as below:

1.) Email us at [email protected] – let us know your order number, the item(s) that you are returning and the reason for the return.

2.) State the delivery address for your exchange.

3.) Package has to be returned securely in the original box and include any paperwork by using a pre-paid registered delivery service for your protection.

4.) Send to the package to:

TRENDEX INTERNATIONAL HK

Unit B, 9/F., Winbase Centre,

208 Queen’s Road Central,

Hong Kong

5.) As a condition for receiving a refund the items must be returned unused, in their original condition, and in their original product packaging with all labels and tags.

Damaged Goods

Please report any damages or non-delivery immediately – no complaints for transit damage can be considered unless made in writing within 10 days of receipt of Goods. Any claim for damaged or defective Goods can only be entertained if the Goods are returned to us in their original packaging or similar suitable packaging to ensure sufficient protection in transit or if the Goods are made available for collection from the location to which they were originally delivered by us or its authorized agents.

Retention of Title

All products supplied to the Customer by TRENDEX INTERNATIONAL HK, shall remain the sole and absolute property of TRENDEX INTERNATIONAL HK, both in law and equity until the Customer shall have paid to TRENDEX INTERNATIONAL HK the agreed price, together with the full price of any other products supplied by TRENDEX INTERNATIONAL HK, pursuant to any other contract between them. The Customer’s right to possession of the products shall cease if it does anything or fails to do anything which would entitle a receiver to take possession of any assets or which would entitle any person to present a petition for winding up (or in case of a person or firm commit an act of bankruptcy). Notwithstanding the retention of property by TRENDEX INTERNATIONAL HK in accordance with the above provisions, all products supplied by TRENDEX INTERNATIONAL HK shall be at risk of the Customer as soon as they are delivered to the Customer’s premises or otherwise to order. The Customer shall hold any proceeds of sale as a fiduciary until its account with TRENDEX INTERNATIONAL HK is settled.

Security and Privacy Policy

All billing information is processed by PayPal.com, an online bank owned by eBay, considered worldwide as the safest way to pay on the online shopping. The advantage of using PayPal, as a customer, is that the merchant never gets to see any of your financial information. PayPal is secured by multiple industrial security technologies including solutions from VeriSign.

TRENDEX INTERNATIONAL HK promised not to share our customers’ details with any third party. We will never share your personal and private information with anyone, and any personal information collected by us is only used to properly process and deliver your order. We occasionally send out newsletters to our customers who have subscribed our new idea. Of course, you can unsubscribe by contacting us at any time.

Changes to terms

Our terms are variable and subject to change without notice. TRENDEX INTERNATIONAL HK reserve the right to vary these terms from time to time as we see fit. Furthermore these terms may be withdrawn without notice and may vary from contract to contract.

If you have any queries regarding these terms, your rights as a Customer or your order please contact us on email